Refund policy

Wilburn Studios Refund Policy

Last updated: July 27, 2026

Thank you for shopping with Wilburn Studios. We want you to feel confident purchasing our stories, activity books, journals, coloring resources, and other products.

Because we sell both digital downloads and physical products, refund eligibility depends on the type of product purchased. Please review the sections below before completing your order.

Digital Products

Digital products include downloadable books, printable activity guides, coloring pages, journals, worksheets, resource kits, and other electronically delivered files.

Due to the immediate-access nature of digital products, digital purchases are generally final and nonrefundable once the download link or file has been delivered or accessed.

Before purchasing, please review the product description carefully to confirm:

The product is identified as a digital download.
The file format meets your needs.
The listed page size and printing instructions are appropriate.
You understand that no physical item will be shipped.

A refund or replacement may be considered when:

You were charged more than once for the same digital product.
You received the wrong file.
The file is damaged, incomplete, or cannot be opened.
A verified technical problem prevents you from accessing the product and we are unable to resolve it.
Refund rights are required under applicable law.

If you experience a download problem, contact us before filing a payment dispute. We will first attempt to provide a working replacement file or renewed download access.

Digital products are for the purchaser’s personal use unless the product description includes classroom, commercial, organizational, or other licensing rights. Unauthorized sharing, resale, redistribution, or reproduction is prohibited.

Physical Books and Merchandise

Physical products may include printed books, activity books, journals, bundles, comfort items, gifts, and other merchandise that is shipped to the customer.

You may request a return within 14 calendar days of confirmed delivery.

To qualify for a return, the item must be:

Unused and in its original condition.
Free from writing, coloring, markings, stains, odors, pet hair, or other signs of use.
Returned with any original packaging or included materials.
Accompanied by proof of purchase.

Books or activity products that have been written in, colored in, damaged after delivery, or otherwise used are not eligible for return.

To begin a return, email wilburnstudiosbrand@gmail.com before mailing the item. Returns sent without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. Wilburn Studios is not responsible for return packages that are lost or damaged in transit.

Approved refunds will be issued to the original payment method after the returned item is received and inspected. Financial institutions may require additional time to post the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

An item arrived damaged.
A product has a printing or manufacturing defect.
You received the wrong product.
An item is missing from your order.
The package arrived with visible damage that affected its contents.

Email wilburnstudiosbrand@gmail.com and include:

Your name.
Your order number.
A brief description of the problem.
Clear photographs of the item, packaging, shipping label, and damage or error.

Please keep the damaged item and all packaging until we provide instructions.

After reviewing the request, Wilburn Studios may offer an appropriate resolution, which may include:

A replacement.
A corrected item.
A replacement digital file.
Store credit.
A partial refund.
A full refund.

When an item is confirmed to be damaged, defective, or incorrect, Wilburn Studios will provide return instructions when a return is required. Customers will not be responsible for approved return-shipping costs caused by our error or a verified product defect.

Minor variations in color, cropping, paper appearance, or image placement caused by screens, printing processes, or manufacturing tolerances are not automatically considered defects.

Duplicate Purchases

For physical orders, we will attempt to cancel and refund the duplicate order if it has not entered processing or fulfillment.

For digital products, we may refund a verified duplicate transaction when:

The same customer purchased the same product more than once by mistake.
The request is submitted promptly.
The additional copy was not downloaded, shared, transferred, or otherwise used.

Please provide the order numbers or email addresses connected with both transactions.

Purchases of different formats are not considered duplicates. For example, purchasing both a digital edition and a physical edition of the same title constitutes two different products.

Cancellations and Order Changes

Physical Orders

Physical-order cancellation or address-change requests must be submitted as soon as possible.

We will make a reasonable effort to accommodate the request, but we cannot guarantee that an order can be changed or canceled after it has entered processing, printing, packing, or fulfillment.

Once an order has shipped, it cannot be canceled. The customer may request an eligible return after delivery under the terms of this policy.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Digital Orders

Digital orders are typically processed automatically and may become accessible immediately after purchase. Therefore, digital purchases generally cannot be canceled after the file or download link has been delivered.

Preorders and Personalized Items

Unless otherwise stated on the applicable product page, personalized, customized, made-to-order, and final-sale products cannot be canceled, returned, or refunded after production begins.

Preorder cancellation terms will be stated on the relevant product page.

Products That Cannot Be Returned

Unless required by applicable law, the following products are not eligible for return:

Digital products that have been delivered or accessed.
Used books, journals, coloring books, or activity books.
Products containing writing, coloring, markings, stains, odors, or damage caused after delivery.
Personalized, customized, or made-to-order products after production begins.
Gift cards.
Final-sale or clearance products clearly identified as final sale.
Items returned after the stated return period.
Items purchased from another retailer or marketplace.

Products purchased through Amazon, another marketplace, a bookstore, an event vendor, or a third-party retailer must be returned through the original place of purchase and are subject to that seller’s policies.

Refund Processing

After an approved physical return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. We cannot redirect a refund to a different card, account, or person.

Please allow approximately 5–10 business days after the refund is issued for it to appear, depending on your bank or payment provider.

Shipping charges are nonrefundable unless the refund results from a verified damaged, defective, missing, or incorrect item.

Wilburn Studios reserves the right to deny refund requests that show evidence of fraud, policy abuse, unauthorized sharing, excessive return activity, or misuse of a product.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.

Contact and Response Time

For refund, return, cancellation, or order-support requests, contact:

Wilburn Studios
Email: wilburnstudiosbrand@gmail.com

Include your:

Full name.
Order number.
Email address used at checkout.
Description of the request.
Relevant photographs or documentation.

We aim to acknowledge customer-service messages within two business days, excluding weekends and United States federal holidays.

Complex matters, carrier investigations, printing issues, or third-party fulfillment questions may require additional time. We will communicate updates when more time is needed.

Submitting a request does not automatically guarantee a refund. Eligibility is determined under this policy and applicable law.